Scope
What is usually included
- Custom chatbot development
- WhatsApp Business automation
- Facebook Messenger bots
- Voice assistants
- Omnichannel integration
Typical use cases
- Customer support
- Lead generation
- Appointment booking
- FAQ automation
Common technologies
- Dialogflow
- Rasa
- WhatsApp API
- Twilio
- OpenAI
Cost and timeline guide
Indicative budget and timeline for Chatbots & Automation
An indicative range for the Hong Kong market. Actual costs and timelines are set by vendor quotations and vary with scope, integrations and schedule.
Indicative budget
HK$30,000 - HK$200,000+
All figures are indicative assumptions, not quotations. Vendors provide formal quotations based on your specific requirements.
How it works
How QuoNow works
- 01
Submit a brief
Describe your project, budget and timeline in about two minutes. Our AI project consultant can help shape the brief.
- 02
Get matched with vetted companies
Our team selects up to 7 Hong Kong IT companies with relevant experience. Only matched vendors receive your details.
- 03
Compare and choose
Vendors contact you with quotations. Most clients receive the first quote within 24 to 48 hours. Compare freely, with no obligation.
FAQ
Frequently asked questions about Chatbots & Automation
Can a chatbot work on WhatsApp and my website?
Yes. Common channels include WhatsApp Business, website live chat, Facebook Messenger and Instagram. Vendors will recommend a channel mix based on how your customers reach you.
What is the difference between rule-based and AI chatbots?
Rule-based bots follow preset flows and suit scenarios with a fixed set of enquiries. AI bots understand natural language and answer from a knowledge base, suiting customer service with varied questions. The two approaches can be combined.
What is included in a chatbot project cost?
Typically conversation design, knowledge base preparation, channel integration, human handover, testing and launch. Platform subscriptions and message fees are usually quoted separately. As an indicative range, this category is among the more accessible starting points.
What happens when the bot cannot answer?
Good designs hand over to a human agent when the bot cannot answer and log the question so the knowledge base can be improved. State your support team's working hours in the brief.
Is requesting chatbot quotes through QuoNow free?
Yes. Submitting a brief and receiving quotations is free for businesses, with up to 7 quotations from vetted Hong Kong IT companies.
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